![]() ![]() Self-service is also key for enabling users to get set up quickly and easily without having to rely on the helpdesk for assistance with initial enrollment (or later, with issues like password reset or credentials recovery). To keep things moving quickly and avoid overburdening IT, look for identity and access management tools that automate deployment of authentication methods to users. Making it easy for users to log in securely from outside the traditional workplace is one of the biggest tasks associated with enabling a remote workforce. The more they can rely on technology to help get that done, the better for all. You rely on IT and helpdesk personnel to get users set up, working securely and productively, as fast as possible. Minimizing the Burden with Automation and User Self-Service As much as any others in the workforce – if not more so – they need to able to hit the ground running and work productively and effectively under today’s challenging circumstances. And they’re likely doing it from home, where they themselves are having to adjust to a new way of working. They’re on the front line, building and deploying infrastructure as fast as they can to enable secure remote access, and providing the support to keep it all running smoothly. IT and helpdesk teams are especially likely to feel stressed. Heightened anxiety is a normal consequence of drastic change, and it’s natural for the entire organization to be stressed by the shift to a fully remote work environment. If You Think the Change Is Stressing You Out… As you work to reduce adverse impacts on your workforce, don’t overlook the impact on the people who are making it all possible for everybody else: your IT and helpdesk teams. From getting the hang of technology for virtual meetings to learning new ways to securely log into systems, there’s a lot to learn in the new normal of home-based office settings. If your organization is one of the many adjusting to the new “normal” of a virtual workforce, you understand the challenges that come with helping employees, contractors, gig workers and others in the workforce make the transition to working remotely. Users Aren’t the Only Ones Adapting to a New Normal in Today’s Work-From-Home World ![]()
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